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The Sport and Recreation Complaints and Mediation Service (SRCMS) is an independent complaints and mediation service for sport and recreation across Aotearoa New Zealand.

The Sport and Recreation Complaints and Mediation Service (SRCMS) is a safe and independent way for anyone engaged in sport and active recreation to lodge a complaint, issue or dispute and have it resolved in a timely manner. The service is free and is open to anyone involved in community sport and recreation as well as elite sport.The service is operated by Immediation New Zealand Limited, an online dispute resolution company which has been contracted by Sport NZ.  It is wholly independent of Sport NZ, High Performance Sport New Zealand and all other sporting bodies, clubs and organisations.When an issue is raised, individuals will be provided with information on the dispute resolution options available to them, and if appropriate, will be offered early facilitation or mediation. There is no obligation to proceed with the resolution services recommended.